This is new, and probably because I cannot REMOVE a device from the dashboard. I now have only ONE device active in my phone app, but this new message above is followed by "User does not have available quota. Please contact Administrator."
I'm guessing I have one working and 4 failed attempts. SO my quota is 5 devices?
Claiming Failed with error:
-
- Posts: 307
- Joined: Wed Feb 20, 2019 7:02 am
Re: Claiming Failed with error:
The claiming quota is linked to the number of unique mac address + user id combinations. If you claim the same board multiple times from the same account, it counts as just 1 in terms of quota. In order to get the quota increased, please send an email to esp-rainmaker-admin@espressif.com from your registered email.
-
- Posts: 27
- Joined: Mon Mar 27, 2017 1:09 am
Re: Claiming Failed with error:
Thank you. Perhaps the Admin can also REMOVE unwanted Claims? I have 5 showing up but have only 3 working ESP32's.
Is it reasonable to DELETE Claims that are tied to FAILED units thrown in the trash? I'm working on a Custom PCB of my design, and occasionally a test lead might flop onto 12VDC. The ESP doesn't like that very much and runs very hot, so I know it's hosed. I'm sure I can provide a list of MAC addresses that are trashed.
Regards,
Bob M.
Is it reasonable to DELETE Claims that are tied to FAILED units thrown in the trash? I'm working on a Custom PCB of my design, and occasionally a test lead might flop onto 12VDC. The ESP doesn't like that very much and runs very hot, so I know it's hosed. I'm sure I can provide a list of MAC addresses that are trashed.
Regards,
Bob M.
-
- Posts: 307
- Joined: Wed Feb 20, 2019 7:02 am
Re: Claiming Failed with error:
Hello,
Earlier, we were using a different method of certificate registration, which could make node deletion inconsistent depending on whether a claimed device had actually connected to MQTT Broker or not. That is the reason why we had not kept an option to delete a node. However, now that we have moved on to a newer method of registration, node deletion could be easier and will be supported eventually. It would still be a lower priority task compared to the other work that's going on. Increasing the quota would be an easier option for us for the time being
Regards,
Piyush
Earlier, we were using a different method of certificate registration, which could make node deletion inconsistent depending on whether a claimed device had actually connected to MQTT Broker or not. That is the reason why we had not kept an option to delete a node. However, now that we have moved on to a newer method of registration, node deletion could be easier and will be supported eventually. It would still be a lower priority task compared to the other work that's going on. Increasing the quota would be an easier option for us for the time being
Regards,
Piyush
Who is online
Users browsing this forum: No registered users and 62 guests