ESP32 Forum

Hi,

I have noticed that the Insights dashboard suddenly stops presenting values at a random point in time. I had a board connected on 29th Sept at 8:55am and was sending data through until 1st Oct at 2:46am. The board is still functioning and I can control it etc, but Insights doesn't display anymore informatino from teh 01/10/2024 onwards.

Node ID = Uo9LGDhnqiHom72seFCYdZ

I am only sending a custom parameter every 2 minutes and Wifi metrics. The wifi metrics sends every 30 seconds but I have not found a way of altering the frequency of that. Either way I should be affecting the fair use policy so not sure why it suddenly stops connection. The board is not connected to a PC so I can't see the logs and I was hoping you could check if something is happening in your backend that stops this data being displayed?

Hello, sorry for not responding earlier, but we indeed see that there was no data received in Insights for a few days but it started again on 12th. Did anything change on your side making it work again?

I power cycled the device.

@ESP_Piyush

It suddenly stopped again. I just noticed it this morning and looking into Insights it shows it suddenly just stopped yesterday: In esp_idf it jsut shows that wifi metrics failed to add, also the parameters aren't being sent either, however the esp_rmaker_param_update_and_report doesn't seem to throw an error. The node is still connected to Rainmaker because I can still send control messages and they are received successfully. Any idea what might be causing this?