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not authorized

Posted: Mon Feb 26, 2024 6:19 pm
by antonio.asaro.ca
I get the this error when I try to access rainmaker, using google sign-in.
I checked the forums and found another user that had the same issue but, it seemed to resolve itself.
I've tried logging in several times over the last few days but no luck.
Login info is: antonio.asaro.ca@gmail.com

"You are not authorized to perform this operation, Please contact administrator"

Re: not authorized

Posted: Mon Mar 04, 2024 6:23 pm
by ESP_Piyush
Please check if you have the latest phone apps and "claim" at least one device using these app. You may have to erase the flash of the device and then reflash the firmware. On re-provisioning, the device will get "claimed" again.