Computer not detecting ESP 32

[170301]

Hello everyone, I am a newbie to ESP 32 so please bear with me if this is a stupid question.

The situation is: My computer can't detect the connected ESP 32. The led on the board is on but it doesn't show up in the device manager, not even as an "unrecognized device".

I tried with:
2 USB cables, so it shouldn't be the cable;
3 ESP 32, so it shouldn't be the microcontroller;
4 USB ports, so it shouldn't be the port,
and 2 computers. One with everything installed including the Arduino IDE and the USB driver, one with nothing. Both computers are running Windows 10.

I already tried everything, but still don't know what's wrong. It is always the same situation no matter what I've changed. Does anyone have some ideas?

Any thoughts would be appreciated.

Thanks

[ESP_Dazz]

If you open your device manager, does it detect the USB connection at all? (i.e. does something show up under "Other Devices"?)

[170301]

If you open your device manager, does it detect the USB connection at all? (i.e. does something show up under "Other Devices"?)

Nope. That's the issue. If it shows under "Other Devices", then I know it is a driver issue. Nothing changes after I plugged in the ESP 32.

[ESP_Dazz]

Which development board are you using (i.e. is it an official Espressif board or a third party one? If it's third part, any information such as a board schematic or a link would be helpful), and which USB to UART chip does it have (e.g. FT2232 or CP2102)?

[obod0002]

easiest question that you might already have checked:
are you using the correct cable and not e.g. one designed to only charge USB devices and hence one without the internal data cables?

Maybe you could try with a Linux Live Image which has support already integrated just to validate it's not MS's fault.

Do you have any 'strange' setting in the BIOS of your computers that don't allow external USB drives to be mounted. Sometimes settings are used to prevent from accessing the computer by those USB drives (mostly in companies).

[170301]

Thank you ESP_Dazz and obod0002 for your help. It turns out that it is a stupid question - it is the cable. I borrowed those two cables from my colleague and never thought it would be the cable (because the power LED on board was on). Now I just received my new cable and everything works great. Thank you again. I really appreciate it.

[170301]

Also, I did some search online before came here and made a new post. There are people mentioning "some cables are just charging cables". But I thought "I already tested two cables, there is no way both of them are charging cable, especially one of them comes with an Android Phone" And at that time, I don't have a device to test the micro USB cable other than my ESP 32. But I still brought a new cable because there is nothing else I can doubt. I finally received my new cable yesterday and, it turns out that the problem is still the old cables.

Thank you again for your help.